Introduction to Air Freight Forwarder Organizations

Course Overview

Explores the organizational structure and responsibilities of an air freight forwarder. Participants will learn about air forwarder customer service principles, origin station responsibilities, and clerical and communication tasks at the origin station. The course covers the functions of an air cargo terminal, including physical cargo handling and terminal job descriptions. Participants will also understand the role of air cargo consolidation gateways, the functions of destination agents, and the management functions within an air forwarder organization. Additionally, the course distinguishes between company-wide and station/branch/terminal management structures and explores air forwarder sales, including inside vs. outside sales.

• General air forwarder organization variables
• Principles of air forwarder customer service
• Air forwarder origin station responsibilities
• Clerical and communication tasks at an origin station
• Air forwarder origin station responsibility variables
• Learning functions of an air cargo terminal including physical cargo handling
• Terminal job descriptions
• Definition of an air cargo consolidation gateway
• Functions of an air forwarder destination agent
• Air forwarder functions of management
• Company-wide vs. station/branch/terminal management structures
• Air forwarder sales
• Inside vs. outside sales