Freight Forwarding – Survival Through Innovation and Communication

Course Overview

Discover the value-added services a combined NVO and forwarder can offer beyond traditional carriers, and explore the evolving logistics functions shaping the industry. Learn about through bills of lading, third-party logistics (3PL) benefits, and the impact of AI on supply chain decision-making. Develop essential competencies in logistics, communication, negotiation, and teamwork, while building a foundation for professional growth through formal and self-directed learning. Understand the role of data-driven thinking and advanced technologies in forwarding and customs brokerage.

• “Value added” services that a combined NVO+forwarder can provide to make its services more valuable and complete than those of a VOCC.
• Functions and services that are encompassed under the term “logistics”
• Characteristics of a “through intermodal contract of carriage,” also known as a “through bill of lading”
• Use of Artificial Intelligence (AI) in enhancing speed and quality of decision making in supply chain logistics
• Meaning of “third-party logistics provider (3PL)”, and benefits this type of relationship offers to 3PL customers
• Identifying and developing the logistics competencies you will need as an international forwarder
• Why formal learning is needed to attain professional level competency
• Why self-directed learning is needed to build professional level competency
• How to self-develop your personal competency
• Why communication skills are essential to success as a forwarder.
• Keys to effective communications.
• The importance of negotiation competency.
• Teamwork in the context of forwarding.
• Why forwarders should learn to think in terms of data, data definitions and images, not just documents.
• Potential uses of artificial intelligence (AI) and advanced computing by forwarders and customs brokers.